Welcome to Saddle Sale Shop’s FAQ page! We’re riders just like you, and we’ve compiled answers to the most common questions about our equestrian products and services. Whether you’re looking for information about shipping, returns, or our products, you’ll find it here.
About Our Products
Q: What types of equestrian products do you offer?
A: We specialize in a wide range of equestrian gear including:
- Riding apparel and safety equipment (body armour, air vests, riding hats)
- Horse care products (Agrobs supplements, Baileys and Allen & Page feeds)
- Tack and stable equipment (bridle accessories, bits, bandages, buckets)
- Yard and stable supplies (electric fence testers, grooming accessories)
Q: Are your products suitable for both competitive and recreational riders?
A: Absolutely! We cater to all levels of riders. Our range includes high-performance gear for competitions (like air vests and competition bridlework) as well as durable everyday items for stable management and casual riding.
Q: How do I choose the right size for riding apparel or horse equipment?
A: Each product page includes detailed sizing charts. For riding apparel, we recommend measuring yourself according to our guide. For horse equipment like bandages or bridles, measure your horse following our instructions. If you’re unsure, our rider-experienced team at [email protected] can help you select the right size.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is it safe to enter my credit card information on your site?
A: Yes, your security is our priority. We use industry-standard SSL encryption for all transactions, and we never store your full credit card details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch (same 1-2 day processing)
Q: Do you ship internationally?
A: Yes! We ship worldwide from our Mesa, Arizona base, excluding some Asian and remote areas. Our global carriers (DHL, FedEx, EMS) ensure reliable delivery to most locations.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your stable or home.
Q: My competition is coming up soon – can you expedite shipping?
A: We understand competition timelines! While we don’t offer express shipping currently, our standard shipping via DHL/FedEx is quite fast (10-15 business days after dispatch). For time-sensitive items like air vests or competition gear, we recommend ordering well in advance or selecting expedited shipping options at checkout if available.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return window from the date you receive your items. If your gear doesn’t fit or meet expectations, you can initiate a return. Items must be in original, unused condition with all tags attached.
Q: How do I return an item?
A: Simply email us at [email protected] within 15 days of receiving your order to initiate the return process. We’ll provide return instructions and the address to send your items back to.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
Q: How long does it take to process a refund?
A: Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact & Support
Q: How can I contact customer service?
A: Our rider-experienced team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3422 Elmwood Avenue, Mesa, US 85201
Q: Do you offer product recommendations or advice?
A: Absolutely! As fellow riders, we’re happy to share our experience and help you choose the right products for your needs. Whether you’re selecting body armour for safety training or Agrobs supplements for your horse, email us with your questions.
Happy trails and smooth deliveries from all of us at Saddle Sale Shop! If you have any questions not covered here, don’t hesitate to reach out to our team.