At Saddle Sale Shop, we’re committed to delivering quality equestrian products worldwide with transparent shipping options and a rider-friendly return policy. Whether you’re shopping for bridle accessories, protective gear, or stable essentials, here’s what you need to know about getting your items and our hassle-free return process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes full tracking
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: We currently ship worldwide except to certain Asian countries and remote locations. During peak seasons or unforeseen circumstances, delivery times may be extended.
Returns & Exchanges
We stand behind our equestrian products and want you to be completely satisfied with your purchase. Our return policy is designed with riders in mind.
Return Policy Overview
- Return window: 15 days from receipt of order
- Condition: Items must be unused and in original packaging
- Proof of purchase: Required for all returns
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used bandages and boot bandages
- Personalized bridle accessories
- Opened containers of grooming products
Step-by-Step Return Process
- Contact Us: Email [email protected] with:
- Your order number
- Product details
- Reason for return
- Preferred resolution (refund or exchange)
- Wait for Authorization: Our equestrian-experienced team will respond within 1 business day with return instructions.
- Package Securely: Use original packaging when possible, especially for protective gear like air vests and body armor.
- Ship Your Return: Send to:
Saddle Sale Shop
3422 Elmwood Avenue
Mesa, US 85201
We recommend using a trackable shipping service.
Refunds & Exchanges
Refunds:
- Processed within 3-5 business days after we receive and inspect your return
- Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- May take additional time to appear in your account depending on your financial institution
Exchanges:
- Subject to product availability
- Processed upon receipt of your return
- We cover shipping costs for replacement items
- You’ll receive tracking information for your new item
Return Shipping Costs: Customers are responsible for return shipping unless the return is due to our error (wrong item shipped or defective product).
Damaged or Defective Items
If your equestrian equipment arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damaged item and packaging
- We’ll arrange a replacement or refund at no additional cost
Need Help?
Our rider-experienced support team is ready to assist with any shipping or return questions. Contact us at [email protected].
Thank you for being part of the Saddle Sale Shop community. Ride with confidence knowing we’re committed to your complete satisfaction!