Last Updated: [Insert Date]

Welcome to Saddle Sale Shop (www.equinesportshop.com). These Terms and Conditions govern your use of our website and purchases of our equestrian products. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for equestrian enthusiasts aged 18+ or minors with parental consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content (text, images, logos, product designs) is owned by Saddle Sale Shop and protected by copyright. You may not reproduce, distribute, or create derivative works without our written permission.

1.3 User Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ experience
  • Submit false information when ordering

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in describing our equestrian products (bridle accessories, protective gear, stable essentials, etc.). Colors may vary slightly due to monitor settings. Contact us if you have specific questions before ordering.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order, we’ll notify you and offer alternatives or cancel the item with a refund.

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used bandages and boot bandages
  • Personalized bridle accessories
  • Opened grooming products

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or incorrect pricing.

3.2 Pricing

Prices are in USD and subject to change without notice. You’ll be charged the price displayed at checkout.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately upon order confirmation.

3.4 Order Confirmation

You’ll receive an email confirmation with order details. Please review it carefully and contact us immediately with any discrepancies.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information once shipped.

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping: EMS, 15-25 business days (orders over $50)

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Additional restrictions may apply to specific products.

4.4 Delivery Issues

If your package appears lost or damaged in transit, contact us within 48 hours of delivery with photos of any damage.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original packaging within 15 days of receipt. Proof of purchase is required.

5.2 Return Process

  1. Email [email protected] with your order number and reason for return
  2. Wait for return authorization (1 business day)
  3. Ship items to: Saddle Sale Shop, 3422 Elmwood Avenue, Mesa, US 85201

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

5.4 Exchanges

Exchanges are subject to availability. We cover shipping costs for replacement items.

6. Liability and Disputes

6.1 Product Use

Our equestrian products are designed for their intended uses. Proper fitting and maintenance are the user’s responsibility. We’re not liable for injuries resulting from improper use.

6.2 Limitation of Liability

Saddle Sale Shop’s liability is limited to the purchase price of the product. We’re not liable for incidental or consequential damages.

6.3 Governing Law

These terms are governed by Arizona law. Disputes will be resolved in Mesa, Arizona courts.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

8. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: Saddle Sale Shop, 3422 Elmwood Avenue, Mesa, US 85201

Thank you for choosing Saddle Sale Shop for your equestrian needs. We’re committed to your satisfaction and riding experience.